Ordering & Customisation
Can I customise my award?
Can I customise my award?
Yes, every crystal award can be personalised with your logo, text or event details. Once you place an order, our team will send you a free design proof to approve before we go into production.
What file formats do you accept for logos?
What file formats do you accept for logos?
We accept vector formats, AI, EPS, SVG, or high-res PNG/PDF. If you're not sure what you have, send us what you've got and we'll let you know if it will work.
Can I see a proof before my order is made?
Can I see a proof before my order is made?
Yes, a design proof is included with every order at no extra cost. Production only begins once you've approved the final artwork.
Do you offer bulk or corporate pricing?
Do you offer bulk or corporate pricing?
Yes, for larger orders please [contact us / request a quote] and we'll put together pricing based on quantity.
Shipping & Turnaround
How long does production take?
How long does production take?
Standard production takes 5 business days after you approve your design proof, depending on order size.
Do you offer express or event-deadline orders?
Do you offer express or event-deadline orders?
Yes, if you have a specific event date, let us know when ordering and we'll advise whether express production is available.
Where do you ship?
Where do you ship?
We currently ship Australia-wide / Sydney metro, plus national shipping. See our Shipping page for full details.
Returns & Issues
What if there's a fault or error with my award?
What if there's a fault or error with my award?
Because every award is personalised, we don't accept change-of-mind returns, but if there's a fault or production error, we'll fix it. See our Returns & Refunds page for details.
I made a mistake on my order — can it be corrected?
I made a mistake on my order — can it be corrected?
Contact us as soon as possible after placing your order. If production hasn't started, we can usually amend the details.