• Free Shipping

  • Free Design

  • Bulk Pricing Discounts

  • Quick Delivery Options
AWARD SEASON DISCOUNT - FREE SHIPPING ON ALL ORDERS

Returns & Refunds Policy

Because every crystal award and corporate trophy in our collection is custom-engraved to order, we maintain a clear policy regarding returns, changes, and transit issues.

Customised & Personalised Products

Because your awards are permanently engraved with specific names, logos, and dates, we cannot offer refunds or exchanges for a change of mind once your design proof has been approved and production has begun

Faults, Damages & Production Errors

We take immense care in packing and engraving your pieces, but if something goes wrong, we will make it right:

  • Transit Damage or Defect: If your award arrives physically damaged or structurally faulty, let us know immediately.
  • Engraving Discrepancies: If the final engraving does not match the text or layout on your final signed-off design proof, we take full responsibility.

In these rare cases, please contact us within 7 days of delivery with clear photos of the issue. We will arrange a prompt replacement or refund at zero additional cost to you.

The Importance of Your Design Proof

To ensure absolute accuracy, every order includes a free digital design proof. We urge you to double-check all spelling, titles, dates, and name formatting carefully before giving your final approval. Once approved, production proceeds strictly based on that confirmed proof.

How to Report an Issue

If your order arrives damaged or there is an error with your order, please contact us through our contact form as soon as possible. Include your order number, a brief description of the issue, and clear photos showing the damage or error. Our team will review the details and respond within 1 business day to discuss the next steps and help resolve the issue as quickly as possible.